Bicycles

• The bicycle(s), together with a lock and keys and any other equipment rented, is the property of SU.
• The person who rents the bicycle is liable for any expenses related to the maintenance of the bicycles, e.g. tube repairs.
• Should a bicycle be left in an unguarded spot for longer than 24 hours and/or if it seems that the hirer is not going to claim the bicycle, or if the bicycle is left somewhere unlocked, SU may remove the bicycle and keep it in a safe place. A fine of R200 will then be payable by the hirer in order to regain access to the bicycle.

• A deposit is required before the bicycle(s) and equipment can be rented. The costs of repairs to the bicycle(s), as determined by the cycling shop which checked the bicycle (see return procedures below), will be deducted from the deposit. Additional bank charges will be levied for refunds into international accounts.
• If the bicycle is returned AFTER the end of the rental period or return date indicated on the contract, a fine of R200 will be imposed.
• If the bicycle(s) and equipment are not returned for whichever reason, the refundable deposit will be forfeited. If you do not return the bicycle(s) and equipment within the time frame indicated in the contract, SU will accept that the bicycle(s) and equipment are LOST OR STOLEN and will take all the necessary steps to recover the loss.

Please contact the following service provider: Flandria Cycle shop 021 887 1533

Report the theft to the nearest police office within 24 hours as a case number is required. Inform Campus Security as well as the Cycling Office of the theft and confirm the case number.

• Bike Office between 08:00 and 16:00: 021 808 9987
• Campus Security: 021 808 4891 / 2333

Please note: Your deposit will not be refunded if your bicycle is stolen.

1.Ensure that the bike and accessories are complete (refer to the check list on the contract).

2. Take the bike to Flandria Bicycle Shop for an evaluation (not any of the other service providers on the list for repairs).

• Flandria will assess the bicycle in the company of the lessee and complete an evaluation form. This form indicates the nature of the damage, if any, as well as the applicable costs.
• The lessee signs that the information is correct.
• NB: If the lessee is of the opinion that the evaluation is not reasonable, the lessee can immediately request the Bicycle Office to get an independent evaluation. This recommendation will be final. If the complaint is not logged immediately, Flandria’ s recommendation will be accepted as final.

3. Return the bicycle and the evaluation form to the Matie Bike Office at Transport Services.

4. The Bicycle Office evaluates that all the accessories that was rented out with the bicycle (according to the control list on the application form) are returned. If any item is not returned, the cost thereof will be deducted from the refundable deposit.

5. If the bike(s) or equipment is damaged or destroyed, the repair costs will be deducted from the refundable deposit, or the deposit may be forfeited entirely. You will also be liable for the repairs or value of the bike, depending on the extent to which it exceeds the value of the deposit. It is entirely at SU’s discretion to decide whether the bike will be repaired or written off.

6. Return date

• Please note: No cash or cheque refunds will be done.
• Each bicycle contract indicates the final date for returning the bicycle to the Matie Bike Office. Returning the bicycle to the Matie Bike Office at the Vehicle Fleet after this date will result in a fine of R200.

• • 1st Semester (January – June): Last weekday in June is the last day on which the bicycle can be returned.
  • 2nd Semester (July – December): Last weekday of the first week of December is the last day on which the bicycle can be returned.
  • Year contract (January – December): Last weekday of the first week of December is the last day on which the bicycle can be returned.
• The Matie bike office closes on the last weekday of the second week of December and reopens the start of the third week of January.

7. Please confirm your cell / mobile phone number and contact details in case any follow-up actions are required.